Returns & Refund Policy

1. Reporting Damaged or Defective Products

Any damage, manufacturing defect, or request for a size change must be reported to our customer support team within 24 hours of delivery. Please contact us at 7591960202.

Once your return request is approved, the product must be sent back within 7 days. Requests reported after the 24-hour reporting window may not be eligible under this policy.

2. Unboxing Video Requirement

For quality assurance and to support claims involving damage, manufacturing defects, or incomplete shipments, we strongly request that you record an unboxing video when receiving your package. Begin recording before opening the package and continue throughout the unboxing process, without removing the packaging tape before recording starts.

3. Replacement and Refund Eligibility

For eligible damaged or defective products, we will generally arrange a replacement. A refund for the affected product will be initiated only if the same product is unavailable in our stock. Otherwise, the product will be replaced.

Returned products must be in new and unused condition and include the original box or packaging, along with all tags and accessories, where applicable. Refunds or replacements are subject to a successful inspection.

4. Products Purchased During Sales

Products purchased during sale events or using discount offers are not eligible for refunds or replacements under this policy.

5. Return and Exchange Shipping Charges

Customers are responsible for shipping costs associated with returns and exchanges.

For approved claims involving manufacturing defects or damage, we will reimburse the return shipping cost up to the shipping amount recorded in the original order, or the actual return shipping cost, whichever is lower.

6. Refund Processing and Deductions

Once a returned product has been inspected and approved, the refund process will begin. Applicable payment gateway or payment processing fees may be deducted from cash or bank refunds, where permitted by applicable law and the terms disclosed at purchase.

The final refund amount will be communicated to the customer before the refund is processed. Any applicable deductions will be explained as part of the refund confirmation.

7. Refund Timeline

Approved refunds will be processed by MOTOMAN within 7 business days after the refund is approved. The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment service provider.

8. How to Request a Return or Refund

To request a return, replacement, or refund, contact our customer support team within the applicable reporting period. Please provide your order number, a description of the issue, and relevant photographs or an unboxing video where available.

Please review our Return Policy for any additional return instructions.

9. Contact Us

For questions about returns, replacements, or refunds, contact MOTOMAN customer support: